Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has been stable over the past 12 months.

How satisfied are employees working at Holland America Line?

53% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Good benefits and a fun product" ((in 57 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 47 reviews)); "Free cruises yearly, Paid Vaca, work from home" ((in 27 reviews)); "Great workplace and team." ((in 14 reviews)); "Had plenty of hours and had some great coworkers." ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 56 reviews)); "Low pay and too many cliques" ((in 42 reviews)); "Low salary compared to other competitors" ((in 32 reviews)); "Long hours and flight standard low" ((in 30 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

53% would recommend to a friend

(648 total reviews)

Beth Bodensteiner

78% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (648 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 648 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

648 reviews

5.0

Aug 16, 2018

GSA

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good place to work and have fun.

Cons

sometimes you run into unforeseen situations.

2.0

Aug 15, 2018

Take what they give you

General reservations

Recommend

CEO approval

Business Outlook

Pros

Work from home Not as micro managed as some call centers Overall people are nice

Cons

Health Insurance is expensive and has high deductible, not affordable when making under $20/hr They are not transparent about working evenings/weekends or about the lack of incentives (an extra $40 a month is hardly an "incentive") No room for moving up as a call center agent, the senior agents never leave since they are grandfathered in to better benefits (retirement) Basically your typical deadend call center job

4.0

Aug 10, 2018

Great opportunity for an adventure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked at the resort inland in Alaska for the on land portion of the tour. You get to go on tours for free and they provide housing and food and transportation for you

Cons

very busy, you will work a lot

Viewing 388 - 390 of 648 Reviews

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Jobs at Holland America Line

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