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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,519 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      12K reviews
      5.0
      Apr 23, 2019

      Hilton Honors

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule. Build weekly schedule.

      Cons

      A lot of phone time is required. And it is busy consistently, with only seconds between calls.

      avatar
      Hilton Response
      7y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
      1.0
      Jan 16, 2019

      Only if you have no other options

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Build your own schedule and the ability to work from home.

      Cons

      Blocking available hours when you were initially told that you can build your hours around your life (yeah right), tech issues, trying to get time off, unrealistic sales goals, putting in place systems/metrics that are next to impossible to meet especially since the types of calls that reservation specialist take have changed, horrible communication, nothing is consistent and pay is horrible starting at $9.00 and hour you are over worked and UNDERPAID the pay rate went up only after employees continued to complain. There is something they call "customer face time" that is affected by any and everything that takes you away from the phone whether the issue is tech related on your end or Hilton. I lost power due to a hurricane and could not work and my CFT was affected and I was written up for it. If you work for a company and the employees are actually providing WAH leads for other companies and you work from home and still dread to get up and log on to work something is definitely wrong.

      avatar
      Hilton Response
      7y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.
      5.0
      Nov 30, 2018

      Exceeded expectations

      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meals provided for lunch and dinner, great staff and management team.

      Cons

      Not applicable at this time.

      avatar
      Hilton Response
      7y
      Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. It sounds like you are bringing Thrive@Hilton to life! We work diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
      Viewing 214 - 216 of 11,519 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.