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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,519 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      12K reviews
      1.0
      Oct 2, 2019

      Toxic!

      Assistant front office manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Amazing team members, they made it the hardest to leave!

      Cons

      -Management is so toxic. They work you to death with no appreciation. Every day you walk in with so much anxiety becuase you know your walking into a circus. The culture is so toxic and nothing will ever change becuase of the management from the top. I worked at this location for 11 months and saw 5 managers just from the front office come and go.

      avatar
      Hilton Response
      6y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      2.0
      Sep 12, 2019

      Wasted years of my career there

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice work space, good desktop support

      Cons

      No room for growth for certain people

      avatar
      Hilton Response
      6y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote.
      2.0
      Sep 11, 2019

      Over worked & under paid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discounted hotel rooms at team member rates.

      Cons

      I’ve been with the company 5 1/2 years now. Everything is going down hill. From the systems we use that are barely even functional most of the time to the small Window of opportunities for advancement to the lack of ability to earn the “bonus” which was promised to be a certain amount upon being hired. The job duties were recently changed without anyone’s knowledge which took away reservation agents ability to earn incentives. We used to take reservation calls ONLY now we take whatever call is being sent our way yet we are still held accountable for SALES METRICS, very very unfair. Very LOW hourly pay compared to other comparable hotels. Yearly raises are in the very low pennies. They change company policies without giving proper notices you have to find out through a co worker or in chat if you’re a work at home agent. I would not recommend this to a friend or a family member.

      avatar
      Hilton Response
      6y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      Viewing 208 - 210 of 11,519 Reviews
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      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.