Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 466 reviews)); "culture is great and they do invest in all their employees" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 269 reviews)); "Work Life Balance is great" ((in 192 reviews)); "Great team member travel program" ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 558 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 541 reviews)); "Long hours and underinvestment in some properties" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 167 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Oct 1, 2012

While great for experience, thought the Hilton brand would conduct themselves better.

Banquet captain

Recommend

CEO approval

Business Outlook

Pros

Never the same day. Job will keep you on your toes, and ever so often you meet someone famous. Great job for a college student.

Cons

Barely any room to move up. Feels like even the person writing my paychecks is underpaid.

3.0

Sep 28, 2012

Decent perks, but very inflexible job.

Reservation agent

Recommend

CEO approval

Business Outlook

Pros

Great perks like free and discounted hotel rooms, on site gourmet coffee. Hotels from around the country would set up tables and hand out freebies.

Cons

Nearly impossible to change your shift. I was hired for the 10-6 shift, which was all that was available at the time. I put in a request to change to the morning shift, for when it became available. They refused unless I gave them a letter from a university or another employer showing my current shift conflicted with school or another job - -that is the only reason they will accept for a shift change. They won't let you change due to family obligations, or any other reason! The next day they advertised jobs for the shift I requested, and hired a bunch of new employees giving them the hours that I requested. Some promotions are based solely on seniority. Low pay.

3.0

Sep 24, 2012

Not bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice coleagues, Friendly customers, Good benefit package,

Cons

Management does'nt care about their staff.

Viewing 11338 - 11340 of 11,509 Reviews

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While great for experience, thought the Hilton brand would conduct themselves better.

Decent perks, but very inflexible job.

Not bad

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