Hilton reviews

3.9

75% would recommend to a friend

(11,514 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Sep 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Hampton Inn and Suites is a good company to work for, they put customer service first, the hotel is well kept and beautiful. The employees have the opportunity to get discounts at other hotels in the chain.

Cons

Most people who work at the front desk are part-time and work second or third shift. There's not a lot of opportunity to move up.

4.0
Aug 30, 2013

Great Company to work for!

Recommend
CEO approval
Business Outlook

Pros

I really enjoy working at the Hilton. They try to promote from within and they provide good benefits. Also are good at trying to recognize their staff.

Cons

I didn't have any cons

1.0
Aug 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling. It was possible to work at different positions within the company, but obviously they would limit you to under 40 hours a week to avoid paying overtime. HR was very nice and respectable, but acted only as therapists and never really did anything worthwhile.

Cons

Management had no idea what was going on; from the GM to assistant managers, they were running around like chickens with their heads cut off daily. They couldn't handle the smallest issues that arose, especially at big events. When corporate came to visit once a month or so, they made no changes and gave no advice. In fact, I didn't see corporate do a single thing other than walk around the property and nod their heads.

Viewing 11260 - 11262 of 11,514 Reviews

Glassdoor has 13,614 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.