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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,519 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      12K reviews
      4.0
      Jun 17, 2013

      Overall, this is a good company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, work/life balance and team comradely

      Cons

      High pressure sales environment with imbalanced sales/revenue goals amongst sales people in the same position.

      4.0
      Jun 5, 2013

      Solid company with a couple departmental issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

      Cons

      At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

      5.0
      Jun 5, 2013

      Hilton has become my Family

      Hostess
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton cares. I know that's hard to believe with almost 4,000 hotels, each with hundreds of employees working to keep it running, but Hilton really does care. And the benefits are awesome! It doesn't matter if you are a part-time dishwasher or the Hotel Manager, you get benefits: corporate discounts, better room rates, $ towards your 401k, paid time off, etc etc etc. The people that work at Hilton, for the most part, are amazing and want to see a smile on your face! I am just a hostess at the restaurant inside the hotel, but I feel comfortable hanging out with the housekeepers as well as the Department heads-- everyone gets along because everyone has the same mission: keep the guests happy. Hilton is actually my 2nd job, but I never feel anything but excited when I go to work

      Cons

      It is a big corporation, so, as much as everyone gets along, their main focus is the department they work in.

      Viewing 11107 - 11109 of 11,519 Reviews
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      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.