Hilton reviews

3.9

75% would recommend to a friend

(11,510 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
1.0
Apr 7, 2009
Recommend
CEO approval
Business Outlook

Pros

It's an easy job for decent money. For the most part you are left alone to do your job. One great benefit is being able to stay at any of the hotels in the corporation for free or very inexpensively, if you can find one available. If you like talking to people this is the job for you. You'll make great friends that will last beyond your employment.

Cons

Once a month meetings with your supervisor that is full of discouragment, negativity and bad reviews. If you can't sell enough hotel rooms in a month, you are written up. Yes, it's your fault if you get more cancellation or modification calls than sales calls! Information about the hotels you are trying to sell is very minimal. The plus is if you have been to that particular city before and know something about it otherwise good luck. Their protocal for a phone call changes monthly. You don't know what your supposed to say to the customer anymore. And if you need to transfer a customer to another department, good luck finding the right transfer number.

1.0
Jul 11, 2008
Recommend
CEO approval
Business Outlook

Pros

The medical benefit package isn't too bad.

Cons

Their policies and procedures prevent you from succeeding. They hire you to do a job, but then their policies and proceedures prevent you from doing it. Vacation days are very difficult to schedule, and consecutive days off are nearly impossible to get. And unless you have many years of seniority, you will never spend a holiday at home with your family. Their attendance policy is a bit unrealistic, especially for those with children.

2.0
Jun 11, 2008

Hilton IT - The Real Scoop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility - most managers will allow you to take time off, no problem, for doctors appointments, etc. After 5 years, you get 3 weeks vacation. After 10 years you get 4 weeks vacation. Loose lips. There is so much gossip that nothing is secret, so you will hear but not directly. Blackstone is cutting some of the dead weight. Since December, they have cut people who needed to go. All employees are on a first-name basis regardless of position. Loose Business Casual. Jeans on Friday.

Cons

Only 6 sick days and you can't accrue them. Come on, you get sick one good time, and they're gone! TOP HEAVY! We have managers and directors with no direct reports. Promotions are based on friendship, favors and politics in general. We have a Nepotism problem. Most of the directors have worked together "In the Holiday Inn Days", then Promus and now Hilton. So, there is a small group of Directors which protects its members even though some are incompetent. IT is in chaos! We have contractors running projects - there's no ownership. H1B visa holders abound. HR is a joke, concerned with preventing lawsuits, not serving employees. Hiring process caters toward external candidates. Now, the "system" weeds out employees if they don't meet all the basic requirements. So, having the business knowledge and the willingness to learn isn't enough anymore. It's impossible to move between groups now - you have to have had experience in that job before even being interviewed. Leads and above receive annual bonuses based on meeting deadlines, not quality. The people doing the work are underpaid and underappreciated. Employees are torn. They care for other employees and their products, but feel angry. Contractors are LOVING IT! The contractor funding is "from a different bucket" so it's much higher and less controlled than employee pay. Abuse of travel budgets by some favored employees. IT Training for favored employees while others get none even though our CIO assures us that there is money budgeted for every employee for training..... Each department "manages to 3%" merit increase each year. Merit has nothing to do with it. Most people get 3%. Evaluations are done in December but managers submit their employees' percentages in October....

Viewing 109 - 111 of 11,510 Reviews

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