Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (296) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 475 reviews)); "Awesome culture and great people to work with" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 251 reviews)); "Great travel benefits and day one 401K contributions" ((in 188 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 561 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 547 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

Hilton reviews

3.9

75% would recommend to a friend

(11,499 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,499 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Oct 29, 2009

Hilton Hotel was burning me out

Food & beverage director

Recommend

CEO approval

Business Outlook

Pros

To make my resume looks good is probably the only reason I could think of after I left there. Thought the Hilton brand contained good reputation and high standard though.

Cons

1. Unordinary long working time without reasonable payment 2. Unbalanced work/life management, often get call back on off-work days 3. Security issues, employees' lockers been stolen many times 4. Reward system is not clear and fair, hard to attract employees to involve

1.0

Mar 9, 2009

Do as I say, not as I do. It's all a facade.

Director

Recommend

CEO approval

Business Outlook

Pros

Hilton Hotels aka Blackstone no longer understands and does not care, so why answer.

Cons

There were no upsides. Hilton Hotels systematically eliminating loyal and professional associates to bring in friends, lovers and previous co-workers who don't understand the history and what works and doesn't. Travelers stay with Hilton because it is Hilton, good luck with the mess your have created. What once was, is no longer and what is, is not any better. You didn't listen to your to your associates or your guests.

1.0

Sep 18, 2016

Terrible experience - Very Bad place to work

Ecommerce manager

Recommend

CEO approval

Business Outlook

Pros

Hotel discounts, well known brand

Cons

Extremely high workload, inexperienced and unprofessional people managers who escalate down issues and not taking responsibility and have an unethical attitude. Unrealistic expectations.

Hilton Response

9y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

Viewing 34 - 36 of 11,499 Reviews

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Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hilton Hotel was burning me out

Do as I say, not as I do. It's all a facade.

Terrible experience - Very Bad place to work

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