Too many to count. I was lied to from day 1. Direct quotes from the message I received from their recruiter: •”We provide warm leads, you just need to close them! No more hunting or paying for your own prospects or cold calling!” •”All Inbound Leads” •”We offer paid training and a training bonus will be paid after completing your training” Sounded great! Cold calling is not something I was willing to do. I didn’t work this hard to become a licensed agent so that I could be a telemarketer. Wouldn’t you know, if you don’t sell a plan for a few days to one of the dropped calls, ineligible leads, or leads without a valid enrollment period (which about sums up their ‘leads’ during ROY) then they put you on an auto dialer COLD CALLING. The same people. All day, every day. And you can’t complain, because they shut you down. You can’t quit, because they hold your contracts for 6 months after you leave -EVEN IF THEY FIRE YOU (which they WILL do if you complain about your manager treating you like crap), and they chargeback your ‘training bonus’. They change your schedule frequently and without warning. They promised not to work their agents 14 hours a day this year for AEP and sure enough, the weekend after Thanksgiving all agents got a quiet mention in the chat about mandatory 14 hour days, 7 days a week for the remainder of AEP. This is the worst company I have ever worked for. Their systems are garbage, their software can’t keep up, their phone system is terrible. All day long the help desk chat is full of people who have dropped calls, can’t hear their callers, callers can’t hear them, system is malfunctioning, plans not showing up, can’t complete enrollment due to system crash and so on and so on. It’s a nightmare. There is definite favoritism, some agents receive preferential treatment, the commission structure is horrible…they literally pay less per enrollment during AEP -WHILE THEY FORCE YOU TO GIVE YOUR LIFE TO THEM- because it’s ‘easier’ to get the enrollment. THEY still make the same amount per YOUR enrollment. YOU just get paid less. Everything about this company sucked, with the exception of my trainer, who was amazing (and also no longer works for the company). They waste good agents and throw them away. They just fired hundreds of agents in a group Zoom meeting, after assuring all of us prior to AEP that they would not be doing that. I’m seriously considering changing careers entirely. Working here has kind of ruined Medicare sales for me. Run.
