The ONLY reason I gave 4 stars and not 5...... I find their QA system a bit rigid and not one that gives you credit for all the areas of the call/chat/email support that should be credited. Many times, we might forget the MANY upsells and other things we were supposed to say or ask because you get into a personal conversation flow--and that will cause lots of points to be taken off the customer or business interaction BUT the customer is very happy with you. Meanwhile, the guy that sounds like a robot, that you can hear his eyes rolling on the entire call, that made no personal connection with the customer or vendor, gets a 100% because the robot in him didn't miss any of the talking points, sales offers, shipping info, etc. Recruiters recruited folk that darn near couldn't boot a computer! My interview lasted all of 10 minutes, great for me as I am tech savvy but it in no way could've indicated my WAH abilities. It slows down the entire training to hire these folk. But I give them credit, they didn't throw them off the bus quick, they worked with MOST of the slow pokes where other companies would've kicked them out of class. Also, only about half of the trainers are any good, some kind of rude at times, not to me but to others, like the slow folk--but that isn't the slow person's fault, but recruiters who hired them--many in my large class requested different trainers.
