Walk in the shoes of your phone reps for a day.
Pros
Benefits are great. Retirement package changed drastically just before I was hired. Now it's nothing.
Cons
Morale is bad as upper management is out of touch with phone reps. I believe if they did the job even3 hours a month, they would have a fresh perspective. No wonder the turnover is 50% in good times. Now, only 33%? The VP message was good. Being a global company, what motivates US employees is not the same as someone elsewhere. We are different here in the US when it's all said and done. Information from higher ups is lacking. What you get is from rumor. You only find out what is new once you have violated policy/ procedure. Really lacking information circulation from where it needs to come from. I get my info from a rep who has ties to a former location. This rep is still in the loop there and that location requires mgrs. to be on the phones 3 hrs. a week. Now that is a true reality check.
