Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

The mission at Glassdoor is "to help everyone everywhere find the jobs and companies they love" and it is powerful. Our CEO Robert, when you hear him speak, truly believes in this and it trickles down. We are transforming the recruiting industry and you can feel the "magic!" The flexibility Glassdoor offers is amazing. Have a doctor appointment? No problem. Need a day to work from home for whatever reason, sure - go for it! Having a baby? We have AMAZING maternity/paternity benefits. Want to take a vacation, enjoy it because we don't have a PTO policy! On the sales side, while there are challenges, I believe that our managers do fight for us. I have yet to see a manager throw a rep under the bus - they typically give all the credit to reps when it comes to successes, while taking partial responsibility for failure when it happens. You don't see that too often!

Cons

The negative aspects of Glassdoor have nothing to do with the culture, but rather around sales and our processes. Over my time at Glassdoor I have had multiple territories with different comp plans that just don't make sense. They ask you to sell into regions of the world we don't have a viable solution for, and create products that are impossible to implement and price effectively/competitively. The reps that cover the major metropolitan areas like SF Bay Area and LA absolutely destroy their quota. Reps elsewhere, not so much, but have the same comp plan. For an organization that prides itself on transparency, this is the most opaque sales team I have ever worked for. Managers are literally in closed door meetings ALL DAY every day. Our sales approval process gets bottle necked to certain key directors that are simply never around to approve deals and thus it is an endless waiting game. Want to know about new products/features that are coming down the line? Not gonna happen because we aren't told about them until a day or two before they launch (or the morning of)! Speaking of sales, it would be nice to have a quota when the year starts! It is now mid February and we still don't know what our Quota/Territories are for this quarter or our fiscal year. We get the fact that we're rethinking our model year over year, and working for an organization that is in hyper growth mode, but you can only ask so much. You can't tell us we are behind on a plan, when we don't even know what the plan is. We can only take so much "trust us, your leadership team is doing what is best for you and the business long term." The reality is, while we want to be flexible, and do what is right for the company because we believe in what we do here, all of these decisions made behind closed doors, in endless meetings, negatively impact the morale and bottom line of your employees!

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Glassdoor Response
10y
Thank you for your detailed feedback! I’m glad you feel “the magic” at Glassdoor and are enjoying the culture that we have built together. We’re especially proud of the outstanding maternity and paternity benefits you mentioned. Regarding some of the challenges you noted, I can understand your frustration. Your input and motivation will be critical to our success moving forward. As part of our transition to a fiscal year from a traditional calendar year, we are rolling out a transitional compensation plan that has taken significantly more time than anyone anticipated. We all recognize this isn’t ideal and are taking steps to improve this process as we introduce our new fiscal quarter plans that will be rolled out very soon. I agree that territory fairness and quotas are important and thank you for bringing this up. Your timing is perfect as we are currently evaluating our territory structures and compensation models, and are soliciting feedback like this to improve plans. I hope you can help us work through these issues to drive positive change in the coming fiscal year and help us continue to cultivate the culture that made you decide to work for Glassdoor. I would really enjoy discussing your observations with you directly as I work to address some of your feedback. Please feel free to email me any time, and I also encourage you to communicate any concerns with your managers. It’s helpful feedback like yours that will keep us great.
2.0
Feb 16, 2016
Recommend
CEO approval
Business Outlook

Pros

There are so many pros to list that I'm afraid this could become an Oscar speech. I want to say that there are a lot of really great motivated people that push to bring out the best part of you everyday. Sales leadership is dedicated and down to earth. Managers especially care about their reps and will seldom pass any blame or take credit away from their reps. Full snack bar. Catered lunches. Beautiful office. Fast growing company. Team outings. Unlimited vacation.

Cons

It really pains me to have to write in this section but something has come up that needs to be addressed. Before a few days ago this section would have been very slim. To be quite frank there aren't a lot of cons. Except one... Glassdoor is a fast growing company and it has growing pains. Often times these pains can be swept aside and easily masked behind a wave of positive attributes. Things are changing. Glassdoor has always been known for underpaying its reps. The carrot that has kept everyone working is vested interest in the company. The company is reaching a point where they are asking too much of their reps without showing good faith in return. Upper management and most likely the board want to squeeze every last possible dollar out of its sales team while paying them significantly less than market value. If you look at a lot of reps they aren't even mad at the recent slash in comp plans. They are defeated! Many live and breathe Glassdoor and are huge contributors to reaching lofty sales org goals. Only to see that hard work used against them in the following years comp and quota plans. Slashing an already underpaid sales team with no warning is not what Glassdoor represents. We are different than other companies in so many ways. Why do we forget transparency when it comes to the most important reason we all work in the first place? The majority of these reps will not make it big when the company decides to go public. We will still be working extremely hard to make this company successful and reach all of its goals. Large changes like this come from the top. Can Glassdoor really afford to loose it's top talent right now?

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Glassdoor Response
10y
This quarter has been an unusual one as we straddle a quarter in between 2016 and a new FY17. We are constantly benchmarking against salary information. Our goal is to build comp plans that are fair and attainable while also modeling for high achievement. Glassdoor is committed to doing right by our people - especially our sales organization, which does such incredible work.
2.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

The site benefits job seekers and is good for the world. The company is young, energetic and has a good sense of camaraderie.

Cons

The stock option plan has several significant flaws that make the stock riskier than other startups. Most employees aren't aware of these flaws. The CEO has been aware of these issues for years and has not done anything about it. In fact he has done one thing to make it even riskier. He has failed the employees in this area. Glassdoor rejected the first version of this review because I was specific about the ways it is riskier and leads to more tax for employees and exiting employees. So, to get this version approved, I am going to have to be more vague and leave it in the hands of the current employees to investigate and resolve with the CEO. Without specifically saying what Glassdoor plan has or doesn't have...Theoretically, here is what a good stock option plan puts in place for its employees: 1) a way to avoid paying tax when option holders exercise stock. The way to do this is typically by putting an 83b program in place so employees can early exercise their stock when it's fair market value is the same as their grant price. If an 83b doesn't exist, employees can only exercise when they vest and it is likely that the 409a value has increased and the employee would have to immediately pay tax on the "paper gain". This puts the employee in the situation where they have to pay taxes and they actually can't sell the stock to help pay the taxes. 2) a way to get the clock started on the holding period required to pay the capital gains tax rate instead of the ordinary income rate when a liquidity event happens. This can amount to a large savings (i.e. 30%-50%) which is real money. This is also typically done via an 83b program. And...this is INCREDIBLY IMPORTANT TO EMPLOYEES WHO HAVE BEEN THERE FOR MULTIPLE YEARS, An 83b program is one of the ways to enable employees to get the clock started on the 5 year holding period required for QSBS exemption which can mean that NO CAPITAL GAINS taxes are paid. This can be a HUGE savings for employees when there is an IPO or acquisition. 3) the ability to sell vested shares when the employee has a financial need. With many startup staying private for 10 years before a liquidity event...it is likely that employees will have financial needs during that period - everything from wanting to put a down payment on a house to paying for kids' schools, a wedding, or elder care. When a company is still private, the way they can enable employees to meet their financial needs is to not place "transfer restrictions" on the stock. This allows employees to use sites like equityzen and Sharespost to sell their stock to a third party buyer. If you look on EquityZen's website...you'll see that many bay area tech company employees' are able to sell their shares on the secondary market.

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Glassdoor Response
9y
Thank you for your review. We have looked at early exercise and 83b's, but they are risky attempts to avoid taxes. Most people do not fully understand the risk/reward tradeoff entirely, and the downsides can be serious. We as a management team made the decision not to offer them. We did offer the Qualified Small Business Stock tax exemption when we were a Qualifying Small Business, but have not been able to offer it since 2013 due to the company size growing. I believe it is important for every employee to have a stake in the company as part of our overall rewards program and I believe we’ve established a competitive employee stock option program, nearly identical to those offered at every other valley company. We want employees to share in Glassdoor’s long-term growth and success through equity in our company. Stock option plans can be complex and we encourage all employees to understand the value of their equity, including potential tax implications. We provide access to all relevant documentation online through our stock administrator along with periodic training, including the recommendation to consult a financial advisor. We are always happy to answer any questions about our equity program via HR@Glassdoor.com
Viewing 19 - 21 of 1,113 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.