Sep 10, 2017
Incompetent Middle Management on Research Operations
Anonymous employee
GLG Response
8yWe recognize that client service jobs can be demanding, and that in many of our roles, excellent client service is paramount to success. We hope you can put the challenges into perspective: we give employees a lot of responsibility quickly and help you build skills that will be valuable to you throughout your career. These skills include how to engage clients in a sophisticated way, how to help clients problem-solve, and how to manage your time well. We trust new associates on all of our teams with the core of our business, and we hope you use every opportunity to grow. That said, we are always looking for ways to make the job more engaging, from leveraging technology to reduce administrative burdens, to workload-balancing across teams and regions, to offering mobility opportunities. And we’re always open to new ideas. Please talk to your manager, or me, or anyone else on the HR team with specific feedback and ideas.
