GLG reviews

- Benefits (only health and dental insurance and occasional meals/breakfast). - Payment and Commissions: The job offer is a scam. They offer a basic salary plus minimum commissions of 10-15k but the truth is that you will have to overachieve the target (working extra hours or getting London projects) to be able to get that amount of bonus. - Different salaries depending on your native language (even though you don't specifically work for your market but globally). - Management: micromanagement who only treat you as a number and only cares about your performance. Management get rid of people quite easily in the first 6 probation months. Management usually gives you a the permanent contract if you get on well with him/them. If management don't like you, you are fired (even if you achieve targets, they will find an excuse). No transparency in targets, one to ones (they say A and then it is B). Pressure (management send emails, messages, schedule meetings with you just to talk about your performance and pressure you to do better (again, even if you are doing well and meeting goals). - Development: not at all. - Quite repetitive and boring job. They "sell" you the job as the most interesting and skilled role and they only hire smart people and once you are there you realize the easiness of it and get sick of it pretty quickly.

Gosh where do I start...? If you enjoy never taking a lunch and working on company holidays this job is for you! Yes that’s right, in my one year at GLG I maybe took 2 lunches and was expected to work at least 2 holidays. Also, if you think you have unlimited time off (which it’s totally logical for you to think that considering it’s in your offer letter), you are WRONG. Instead, they don’t give you a number of days and will cut you off as they see fit and then will probably ask you to work every holiday for the rest of the year. How fun! In addition to this, the engagement coordinator (PSS) role is so mindless that you will lose brain cells. To put it bluntly, you are a scheduler. You will schedule each call that comes through on any given project for your teams (which you will probably have at least 2 and will be swamped all day long), once you schedule it, you will probably reschedule the call at least 3 times due to the client having absolutely no respect for the expert’s time, your time, or GLG’s time. But that’s ok, because we always give the client what they want even if it’s diminishing our expert base. On top of this, you will only get 60 minutes to answer each email before it starts negatively impacting your metrics. Hence why you are never able to take a lunch and must be in the office at 7:30am to handle the 30+ emails (tickets) in the morning. And while we’re on metrics another metric is your “quality” score, which is when your manager goes through 10%~ of you emails (tickets) and reads them to “make sure your following workflow” which a) is totally subjective and b) in my opinion, an invasion of privacy, if you train us properly, like you say you do, shouldn’t you trust us to do our job/workflows correctly? But they probably do this because they have nothing better to do with their time lol. So I’m sure at this point you’ll like ok so what if I stick this out and just move up the corporate leader? Jokes on you. There is no career progression on PS, but more importantly no real career progression within the platform operations and mobility within the company is a minimum of 18 months in your seat, if you even wanted to move to a different department, (which I can promise you, is not a great career move either) you can’t. Lastly this company does not care about L&D, you will not learn anything other than your day-to-day processes. They do not care about your development, or teaching you things that will actually drive and impact the business. It’s such a shame, because they hire from great schools with smart people. And I guess that’s the thing, smart people don’t stay around a toxic work environment for long.