- After working here, I suspect the CEO may have very severe psychological issues as well as problems with misconduct, integrity and accountability (notice, how these are the things the CEO focusses on in others, when these are also his blind spots? )
- The CEO is not willing to admit the cause of most workplace problems is his bizarre mindset, misunderstandings of business, psychological blindspots and personal issues, not staff. Unfortunately there is not efficient corporate Governance to hold the CEO accountable when he deflects and blames others
- If the CEO hasn't been able to hold a job, that is something to question. Why is that? Becoming a CEO doesn't give you an "out" for lacking in workplace skills
- The belief the CEO is objective and all-knowing is not funny, it's not a sign of a healthy mind rooted in reality
- The public image being created with interviews, job ads etc. is not the reality of working there. Words don't match reality.
-DYOR to find out the truth, the real customer reviews are the only thing telling the real story, which is ironic as it's the one thing they ignore. The only good customer reviews are usually from customers thanking staff for great customer service usually due to product and systems problems. There are repeated themes in the reviews, that don't require a science degree to interpret. And gaslighting customers by pretending their experiences aren't real and its "only in the customers mind" by citing policies, is nefarious conduct that should be investigated by authorities above the ACCC. Plus, it shows they have misunderstandings and errors of thinking of the role and purpose of business functions
- Devaluing customer service tells me the CEO hasn't spent enough time on the ground in a business. 99% of what is keeping this business afloat, is the people skills of customer service staff and designers, PMs with ethics, helping turn bad experiences around. It is not typical for a business to have so many unhappy customers and it's a really bad sign that problems are extensive.
- If you do not understand that people skills are necessary in business because businesses run off relationships and recovering from mistakes, then you don't understand business.
- Questioning normal business conventions and practices because they are "not sophisticated" is bizarre. It shows you don't really have deep understanding of organisations, and how they run (needs-role-function).
- While the CEO is going on about office managers not being valuable du to their skill level, tech companies like Canva have whole teams devoted to people and culture.
- It's like the CEO is ultimately using his position as a business owner for a political agenda which seems extremely questionable
- The CEO cannot "separate" thinking like a business person and thinking like an economist or prime minister. This is a huge problem. The CEO is not an elected politician and Freelancer limited is not a political party. Deciding being an office manager is not valuable because it's not skilled in The Australian economy is a problem. It means the CEO is more focussed on the economy than the needs of the business. If the business needs an office manager, it's a legitimate role the CEO needs to hire for.
- If the CEO wants to be a prime minister or economist, he should go through the official process for BEING ELECTED, rather than "devaluing staff" for not being educated as if he's already the prime minister
- Other tech companies in tools for productivity are creating the future of work, not this company. Thats the brutal truth. Look to Canva, Atlassian for the future of work. Not this place
- Its approach to business is more like a factory or sweat shop, than an actually functional and high performing business. Walking in is like walking into a graveyard. Successful companies have staff that are enthusiastic, positive and people are mostly happy and not embarrassed to to work there
- Diversity creates innovation, not simply "sophistication"
- The greatest asset of the business is the people, they should be valued for how they managed to make an impossible level of problems work, and advocating for customers when the business if they could would exploit them is heroic. The CEO should not be receiving the accolades of staffs incredible and heroic efforts to protect customers from shady business practices and needing to work on overdrive to compensate for the ridiculous complicated and broken systems
- It appears that the CEO believes in making things as complicated and hard as possible, in order to "make people work for things" to force them to grow, which is so dysfunctional I don't have words. This is not the role of a manager. If you want to coach people to become "stronger" ask for their EXPLICIT CONSENT before you do so, and become a COACH and set up a proper and separate business. No one asked you to make them "stronger" so stop doing things to others they didn't ask for.
- You need to learn to collaborate with staff, not force them in position where they can't do their best work. The CEO is not a coach, he's a blocker to success, so much of the time he gets in the way
- A business needs to have effective systems, process and culture (tools) to succeed. Staff needing to constantly fix problems in the systems and processes means attention and time is diverted to systems problems, rather than tackling bigger issues and growing. Systems running well is not a "problem" that will create people slacking off. Systems and processing running well is called being a functional organisation
- You should consider other businesses for how they handled situations like covid. Innovation happens when teams of diverse skillset can collaborate. Creating a culture of competition and ranking is going to leave you lagging behind the world and trapped in in-fighting. Trying to apply the tenets of capitalism (competition etc) to workplace culture, is bizarre and overly literal as well as muddled and confused.
-Capitalist principles should not be applied to workplace culture. Please hire someone who understands workplace culture
-Thinking you can ride on the coat tails of global crisis is despicable. Again, see other technology businesses that thrived during crisis like covid for how they successfully navigated and turned crisis into a win for both customers and the business.
