4.0
Sep 5, 2012
Eye opener to a multi-national hospitality business
Former employee, more than 3 years
Singapur
Recommend
CEO approval
Business Outlook
Pros
Good staff benefit, especially complimentary room stays for all staff. Development is looked into and staff welfare is well taken care of. Quality training and 5 star service standards are set that will raise the bar for someone new to the hospitality career.
Cons
Career progression is not too robust for more ambitious employees. Internal processes, although properly done to ensure compliance for audit checks, can be cumbersome and time-consuming and contribute to lower productivity as they have yet to embrace technology as much as other leading hotel brands. Slow to respond to industry changes and management can be complacent about demand from target markets.
