Forever 21 reviews

3.2

47% would recommend to a friend

(8,778 total reviews)
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Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Jan 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Being able to "shop" the massive amount of back stock that cannot be jammed out onto the floor. Employee dress code is fashion driven. Fast paced, always numerous projects to be working on.

Cons

Schedules are made one week at a time. Due to my not being scheduled frequently on weekends, I often leave for the week without knowing when to return to work. The co-manager takes the schedule home with her often, and fails to fulfill her promise of phoning us with our schedule. Due to this, there have been numerous occasions where I have been called 20 minutes after I was scheduled to work without any knowledge of my shift. Also, shift times will be changed without our knowledge, so we will show up and then are told to go home because we are there at the "wrong" time. There is a severe gap in the line of communication amongst store management and upper management. I am basically in charge of visual merchandising, but am not recognized as such in my official job title or my pay. Pressure is put on the visual team to do literally an impossible amount of work and relocate merchandise. The floor set is based on what the district visual merchandiser did at ONE random store, using their unique selection of merchandise. Although we all get the same stuff, different regions of the country sell merchandise very differently. Management doesn't realize that as a visual manager, appropriate substitutions and changes are impossible to avoid. As long as the visual concept is well understood by the visual team, an product that is called out is used, these changes should be at visual teams discretion. Corporate directives for floor set are in turn impossible to execute, due to upper management's lack of acknowledging that each store and their individual needs and unique circumstances. Immature and highly inexperienced managers are a source of grief not only for sales associates, but for the company. In store management is a joke. We have meetings about elaborate new policies that we will be enacting, then no one ever talks about it again until one of the managers is up for a review and needs to hand in some sort of paperwork to appear efficient. I frequently open the store with any one of three managers, sometimes as early as 3 hours prior to store opening. I have sat and waited for up to 15, 30 and 45 minutes for a manager without even a phone call. The amount of product received on a daily basis combined with limited floor space as well as stock room space makes for a giant mess. This also affects our ability to keep the newest merchandise flowing onto the floor on a timely and reasonable basis. No direct deposit is highly inconvenient. Scheduling is based on sales, but if you are at work the majority of the time while the store isn't even open, how is sales an accurate gauge of one's performance? There is absolutely no feasible organization plan currently in place. Sales, stock and visual spend hours doing cleaning, lifting, organizing, etc, only to have someone come into the back and tear it all apart to find one item, especially managers.

2.0
Jan 8, 2010
Recommend
CEO approval
Business Outlook

Pros

fast paced, loud music, cute girls,

Cons

horrible management, unorganized company, terrible product( constantly breaking), horrible visual standards, low pay,

2.0
Jan 7, 2010
Recommend
CEO approval
Business Outlook

Pros

Clothing is very cute!! love customer servicing!!!!!!!

Cons

Pay is horrible!!! New floor set every 6 weeks. Customers and sales associates get lost all the time where something is. Customers get frusterated because nobody knows where a specific shirt is because they moved it for the 5th time. They need to give more hours during the holidays so every zone can be covered and every register and fitting room opened so we can make are upt and ads. Without hours it's impossible for a weekend to make upt and ads eith 6 associated and 2 cashiers in a large store and recover the store so nice and pretty especially when the employees are getting paid 8.00 an hr i knw thats minimum wage and that's everywhere but forever is so picky on how they want the store to look like that at least pay associates a little mor like 8.50 visuals like 12.00 because I mean they do make the store look so nice. and managers 14.00 for assistants and so on. People stick aroungd because they need a job,

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