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      Fiserv

      Engaged Employer

      Fiserv Client Support Representative reviews

      3.0

      41% would recommend to a friend

      (231 total reviews)
      avatar

      Takis Georgakopoulos

      Not enough data to show CEO approval

      34% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.3

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Senior management

      2.6

      Work/Life balance

      Client Support Representative employees have rated Fiserv with 3.0 out of 5 stars, based on 231 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Client Support Representative professionals compared to other employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      231 reviews
      1.0
      Jun 8, 2011

      If you see a positive review here, it's a plant from senior mgmt. or HR, although I doubt HR is smart enough for that.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job. Some great people in the trenches. Used to be a really good company; is that a positive?

      Cons

      Intimidating environment due to constant layoffs and acquisitions, which create massive redundancies. Little to no training. Pay sucks. Benefits suck worse--few to none. It's such a big company that one division's messes become the messes for all to pay the price. Even the customers are intimidated as the number of providers to banks & CUs are getting fewer and, as such, the service gets worse. Can you speak Hindi?

      4.0
      Mar 9, 2011

      *US Financial Institutes are appalled at the idea of Outsourcing. Who want to speak with punjab when they call

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It seems Management, is taking the approach to establish a better quality of life and service for it's customers. The new format will be the new model for all business units.

      Cons

      Although the past few years was no cake walk; Fiserv is heading in the right direction to improve technology across the board. Very open to open to new ideas and growth.

      2.0
      Feb 13, 2011

      Better than unemployed

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better than unemployed Many really nice people--don't know how Fiserv has kept many of them as long as it has Looks good on paper

      Cons

      HORRIBLE pay LOUSY benefits CHEAP CHEAP CHEAP Pay starts low and stays low. No merit increases for years, then 1% 6 months late Employee reviews seem to come around every other day, though they're semi-annual: provides fodder for dismissals. Many idiots have been there for years, and thrive.

      Viewing 229 - 231 of 231 Reviews
      Related searches: Fiserv Client Support Representative jobs | Fiserv Client Support Representative salaries | Fiserv benefits | Fiserv interviews | Fiserv conversations
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      Glassdoor has 11,832 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.