Experian reviews

I have been with the company for 4 years and this company is full of broken promises. When you start training they will butter you up promising you this and that but when the time comes for you to received what was promised management will say they've made changes to the procedures. I'm all for changes but not changes every other week with little training and high expectations. The products that the company offer are not effective for consumers. There is more technical issues than actual product services. You'll find yourself trouble shooting on most of your calls. Management/IT has no resolutions for products issues. If you plan to be in a company that you can grow in this is not the company for you. Management only promotes friends, it seems like everyone that gets promoted is buddies with management. They hardly notice any hard work or any agents going above and beyond what they're supposed to do. If they call you to their desk it's more than likely because they want to tell you how you didn't do something right. You get punished for doing something incorrectly when you weren't ever trained on how to properly do it. The company looks at you as a number not an person. Everyone is constantly quitting this company. The company turn over rate is out the roof. But they don't care because they'll just hire more agents. There is literally a new hire class every month and half of them are gone before the next month. Basically if you're an customer service rep. You are at the bottom and superiors will do a good job of making sure you know that.

5 years ago this was one of the nicest company to work for. Between employee appreciation, tech lunches, thirsty Thursdays this was equivalent of Google for a lot of us @cheetahmail. While now with the expiration of their NDA's all the financial "talent" is safely back at their bank jobs. The surge of locust is gone the damage done is still being felt. 4th generation of management is now even more dangerous than the previous one. One would think that we've seen the worst.. While seriously surprised by the "quality" of previous set of directors, sr.directors and other cronies.. This latest batch is yet topping off the charts. Completely oblivious to the fact of having management or business skills .. Crony project managers being promoted to directors and sr.directors and even above, leaves you with something to think about.. All of them apparently being under impression that the company is "running itself" there is no interest to preserve the sparse knowledge that really runs this place.