Experian reviews

4.1

80% would recommend to a friend

(5,680 total reviews)
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Brian Cassin

88% approve of CEO

74% positive business outlook

Experian has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

6K reviews
5.0
May 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Great management, growth prospects and work-life balance

Cons

Need to keep an eye on diversity in specific department.

1.0
Jan 18, 2022
Recommend
CEO approval
Business Outlook

Pros

OK benefits and pension scheme. However, if you ever need help with them, good luck talking to the "support team"! More details on the CONS section.

Cons

Leadership is completely detached from the company's workforce. They pretend to make efforts to change that, but they only embarrass themselves with the poor attempt they make, expecting people to be inspired from templated circular emails and one way live streams. Compared to the rest of the companies in the same industry, salaries are not competitive at all. Moreover, career progression is a joke - the pay raises are incredibly small and you must be your manager's favorite to hope for a pay raise. Elitist/fraternity culture, a big game of who knows who. The most talented colleagues all left because of the above (both leadership and salary). It was very easy for the competitor companies to convince them to leave. In return, the company has been hiring an incredible amount of (cheap) oversea people that is really frustrating to work with due to language barriers and time shifts. And these people actually manage very important security aspects of the company AND most support teams that you need to get your equipment working, making your job a nightmare without actually granting much actual security to the company. Essentially a "lose-lose". This is a company that makes more than 4 billion dollars per year, and sends chocolate calendars for Christmas (pre-COVID, now not even that) The more you go high up in the ranks, the less people actually do anything. The amount of incompetent people in the higher ranks is astounding. Finally, to confirm what I said above, just read the 1 star reviews and have a look at the default response Experian gives. Especially the part about salaries and career progression.

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Experian Response
4y
Thank you for taking the time to leave a review and for providing us with your feedback. We are really sorry to hear that you feel this way and assure you that we take any concerns raised and feedback provided very seriously. As you are a current employee of ours, we would love to talk to you and would really value from understanding and exploring the points you have raised further. We strive to provide an environment where employees feel valued, treated fairly and respected. Therefore, we would encourage you to reach out to your manager, their line manager, HR, or a member of our People Forum to discuss your concerns further. Thank you again for leaving a review and for the points you raised. We very much hope you will take up the opportunity to discuss this further with us. -Employer Branding Coordinator.
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