Would not recommend - Customer Service Representative eBay Employee Review

2.0
Mar 31, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s remote work over night shifts

Cons

- High stress levels from dealing with upset customers - Repetitive nature of tasks leading to monotony - Limited opportunities for career advancement - Irregular work hours, including evenings and weekends - Performance pressure from metrics and targets - Inadequate compensation and benefits compared to job demands - terrible management - does not live up to what “eBay” is

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5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

good culture friendly people and good benefits

Cons

leadership direction politics tenured individuals who do not change their ways of working

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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