Pros
Friendly environment, nice and cosy building, good facilities on site (gym/canteen/bar), good training provided, chance to travel for work
Cons
Referral program and hiring process. Carrer progression, at least on Dublin site is mostly based on how you would relate to management then on your actual potentials and skills. Very poor management choices/ strategy for European markets. Too many internal reorganisations of teams/ department' structures (European markets) with no real positive or effective results. Very little focus on customer satisfaction in terms of giving the chance to customer service representatives to make customers happy (doing exceptions to rules, giving vouchers to spend on site). The way internal departments interact is really slow and inefficient. Compensation for expert agents is really low compared to other companies and demand on them is extremely high.