Pros
Decent corporate structure, with the usual perks and added benefits of being able to fully work remotely.
Cons
The level of incompetency is astonishing, especially from the management structure. The current TL is under qualified for her role, being a temp for a long time and not succeeding to move to perm. Constantly dealing with urgent issues, nothing end being done properly. Senior management decided to increase our portfolio by 60%, a project that had been discussed for months prior launching. We were not made aware of such an increase and change of process: The day this went live, we received so many calls and emails that even our TL asked us why we had so many dropped calls...while she was aware the change was coming. The irony was obviously lost somewhere: No leadership, planning, communication. Management 101 to be honest. All in all, shocking experience: Extremely bad and old tools, vague processes, moved from a inbound sales-ish role to full on support role with zero communication, very poor management in general, which is applicable to the N2 since he's more interested in getting exposure by posting charity events in slacks than actually working on his role...you better think twice before joining this team.