It used to be better company but now they make you work like a ROBOT. Everything is timed. You can't take the following without TL permission -:
1) Toilet Break
2) Proactively emailing customer
3) You cant have a breather if you are tired after so many STRESSED customer calls. If you will then you will be questioned.
People are getting sick and many are on sick or stress leave. They are getting targets stricts and TL keep threatening you for HR meetings or their so called support plans which is the entry door towards sacking you eventually.