My Experience as an Employee - Account Manager ZoomInfo Employee Review

1.0
May 11, 2023
Recommend
CEO approval
Business Outlook

Pros

They are constantly hiring new employees. Class leading product.

Cons

I must say that my experience with the company's leadership and culture was disappointing. The company's culture is centered around profit, and the CEO, Henry Schuck, seems more focused on building a personal fortune than creating a supportive work environment for his employees. This has resulted in a toxic work environment where employees feel undervalued and micromanaged, with a culture that resembles a "boiler room" rather than a modern, forward-thinking workplace. For example, the sales team is blocked out from taking any PTO in December. If leadership does not trust employees enough to take a day off during the Holidays, why should employees trust management to do the right thing in return? The sales team is encouraged to focus on aggressive sales tactics instead of delivering value to customers, which can lead to dissatisfied customers who feel taken advantage of. Moreover, when the company went public, rank and file employees were not granted shares or equity, which was extremely demotivating for hardworking employees who felt unrecognized and unrewarded for their contributions. Until there is a significant change in leadership and company culture, it is challenging to recommend them as an employer. They will pay lip service to changing and evolving, but leopards don't lose their spots. The culture here is rotten from the top down.

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ZoomInfo Response
3y
Hi. Thank you for taking the time to consider ZI and write a review for us. I am sorry you didn't have an ideal experience with us. I appreciate you do believe in the strength of our products at ZI. I did want to correct a few inaccuracies. Before IPO, 100% of employees were granted stock. Today, nearly 3 years later, most new hires (> 80%) are granted stock upon joining us. Also, we did implement an employee stock purchase plan (ESPP) over a year ago with a 15% discounted purchase price on ZI stock. Our SVP of Talent Management has done a substantial of work with our teams to ensure we're establishing a culture of feedback. We implemented Qualtrics several months ago and now conduct many surveys to employees to capture employee voice and sentiment--such as to new hires, sometimes after a recent event, return-to-office, and other times that are more frequent than simply doing a survey annually. If you'd like to give any additional feedback, please feel free to contact me directly, I do think feedback is a gift, and I'd welcome any suggestions. Thanks again, Chad Chad Herring, CHRO, chad.herring@zoominfo.com

Explore other reviews about ZoomInfo

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work at

Cons

Less opportunities of growth within the org

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
3d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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