Zoominfo - India (Please don't join customer success or experience team. - Anonymous employee ZoomInfo Employee Review

1.0
Apr 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zoominfo adds more value to its employees especially the Abroad opportunities. Zoominfo as a company is very good for the product development, data science and research team. Zoominfo gives good shift allowance and takes care of the employees with the health insurance. If you are thinking to be in Zoominfo for the long term, then being a "Yes man", should not be innovative, creative or principle oriented.

Cons

Zoominfo-India has got a poor customer experience team. The employees are treated like 80's system( very old age mindset). Zoominfo India-Chennai office has got very narrow minded employees, especially the customer experience team where they take everything personally and it is all politics. The Customer Success team should be very good-looking and must be "Yes man" only then you will be able to survive. There are people who got fired because they are not good-looking. The employees may work day and night, overtime and hardworking but they won't be recognised if they are not Brahmins(Note: Applicable only for customer experience team). For the longer run, Zoominfo will not value your hardwork, they take things personally, mainly the managers, TL and the Director. So be careful, they can taunt, make fun of you and make you a mess but you cannot utter a word for those actions.

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ZoomInfo Response
3y
Thank you for taking the time to leave feedback. As a growing team, we are bound to have challenges, but all our leaders and team members are receptive to feedback and we are ready to grow and get better together. We at Zoominfo, pride ourselves on having open culture and encouraging diversity. We are growing fast with team members from various companies. ZI employees from various industry facets bring innovation and growth. As a global organization working closely with our global peers outside India, our mantra is “one team, one dream” which gets reflected in our actions to ensure teams across geographies work well together seamlessly. Customer excellence is a single goal that we relentlessly work towards. We have teams who are integrated as part of their global teams. Our hiring process is also well vetted out, with multiple discussions. Every employee is valued and in every possible way, contributing to the “data innovation” journey we are on. Thanks for your comments valuing our innovative products and employee benefits. I'm sorry you have had bad experiences in ZI. I can assure you we take all the feedback seriously, review it with the relevant teams, and put up actions to address it. Should you ever feel like having a discussion in strict confidence, I am just a phone call/Slack away. Venky Ramasubramanian, Vice President, Engineering and India lead

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5.0
Jun 17, 2026
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CEO approval
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Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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