Toxic - Account Manager ZoomInfo Employee Review

1.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Great colleagues and remote working possible.

Cons

Micromanagement checking your emails, calls etc. You are insignificant here; for the leadership, it is all transactional. Customers are only valued for how much money they can give. You are not allowed to take any leave during the last two weeks of every month. For example, you are not allowed leave in December. You work overtime and have no work-life balance; you hardly get to eat or manage a bathroom break. The company structure could be more organised and neat, especially since they are a listed company. SDRs inbound & outbound, AMs for different groups, and solutions overlays, even one is fighting for the peace of the comms and targets. No proper communication. All different internal systems are not automated and don't talk to each other, so you have to have countless tabs. Yet they mainly work off of g-doc sheets and require you to fill in details manually, which continually is re-repeated on countless other sheets. When leadership asks you for feedback on the areas of struggle, and you give them feedback, they then use it against you and blame you. They are not trustworthy and have no dignity here.

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ZoomInfo Response
3y
Thank you for taking the time to leave feedback. As part of our new international team, your input is very important. While it’s great to hear you got along with your colleagues, I’m concerned by your description of mismanagement and poor organization. Over the past year, we have scaled extremely quickly, especially in our international segment, and missed out on some opportunities to optimize our team structures and processes. To that end, we have reorganized some of our Sales teams to help align the SDRs, AEs, and AMs more effectively. This should help with communication and process flow across the board. I want to see all of my Account Executives and Account Managers grow and thrive, I’m sorry to hear that you did not feel supported at ZoomInfo. Thank you again for sharing your thoughts and I wish you the best of luck in your next career move. Ray Mariano, ZoomInfo Senior Vice President of International Sales

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