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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      No Transparency, Confusion, and Frustration is All We Know - Sales Development Representative (SDR) ZoomInfo Employee Review

      1.0
      Nov 1, 2021
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits: health, dental, eye, life insurance, pet insurance, etc. Working for a big company means there is chance to have a fuller career. There are employee made slack groups for marginalized groups to come together which may indicate an effort to make sure the workplace feels fair and open for everyone.

      Cons

      No transparency! You have no idea what's really expected from you in order to get a promotion or to make a lateral shift. Your manager will try to make you feel nice by saying they are "there to help" but they aren't. It feels more like they want to withhold you from opportunities to grow rather than help you. As an SDR, expect confusion about what your true expected quota is. Expect to see unfair treatment when it comes to distribution of resources to help you do your job. I also wonder if the want to "manage out" certain types of people if you catch my drift. But even if you are the "right type" of person, you're not safe. Every single SDR on my team is pulling their hair out. Decisions are made without you in mind and when you seek understanding, they give vague non-answers. If you're lucky, you'll have a manager try to make you look stupid in front of everyone for asking the question we ALL want answers to. It's as if they want you to work, work, work and don't ask questions. But we're adults. We have lives. And our careers are important to us. So that means we expect a certain level of transparency so we can help the company AND our careers. And have peace of mind while working. On top of that, there was an issue with our commissions so we didn't get paid our commissions appropriately. I'm sure this will get fixed shortly, but I'm including it in case it happens to you so you know. Also there is a culture of working overtime. They will tell you that you don't need to, that they pay overtime in case you do work it, but no -- understand that in order to achieve certain goals you HAVE TO WORK overtime.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to leave feedback. I’m glad to hear that our benefits plans meet your needs – this is something the team has worked hard on in the last few years. We’re proud of our competitive, flexible benefits. It’s also great to hear that you’ve gotten involved in our ZoomInclusion diversity programs. The employee resource groups do an incredible job bringing folks together and making sure everyone feels seen and respected. I appreciate your candor regarding our need to be more clear surrounding quotas and expectations for promotions. This is an area we can do better on and I’m personally committed to coaching my managers and cascading information. I’m also currently working with HR to create more clearly defined talent development and career mapping plans to share with the team. As a former SDR, I know the role can be challenging. The reality is that success in this position is volume-driven. The more demos completed, the better. Some people exceed their quotas in 40 hours per week, others need more time. That’s why we implemented our overtime program so we can make sure our SDRs get fairly compensated for the work they put in. Regardless of if you do or don’t work overtime, I really want to see those with the passion and tenacity for the industry succeed. I believe being an SDR with ZoomInfo is the best possible launch pad for a career in tech sales, and if you master it, the rewards can be huge. My door is open and I am listening. If there’s anything I can do to help, please reach out to me. – Brian Vital, ZoomInfo VP of Sales Development

      Explore other reviews about ZoomInfo

      5.0
      May 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

      Cons

      At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

      avatar
      ZoomInfo Response
      1w
      Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
      4.0
      Jun 5, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

      Cons

      Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

      avatar
      ZoomInfo Response
      2d
      Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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