ZoomInfo does not care about people, they care about profit - Anonymous employee ZoomInfo Employee Review

1.0
Oct 27, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a great product. That’s where the accolades end.

Cons

The politics, the hypocrisy and the lack of compassion towards team members. For example, a VP was fired over Christmas and our team sat through countless meetings about changes but not once did they ever speak the former-VP’s name, announce to us that they were let go or offer any kind words about their time at the company. It was like they had disappeared that leader and pretended they never existed. That executive was replaced with a new leader with zero experience in the field. The general consensus among the team was that the C-suite hired someone who would follow directions, not push back. Once, we received an email from the CEO explaining that if we wanted to do well, we’d need to put in long hours. The whole email made it clear that he expected us to work outside of our 9-5 for success. It was framed as being a Red Sox player, not a Pirate. Little did we know, that would foreshadow a host of layoffs, all of which had no basis in performance. These layoffs were enacted after months of direct managers telling us not to worry about losing our jobs. The people let go ranged from directors to managers to individual contributors. The biggest reason for this review is the way those layoffs were handled. No one was told what was going on, the fact that this was a restructure was never mentioned to the people being fired. Now, months later, they are re-hiring for the same roles they terminated a few months back. Bottom-line: ZoomInfo does not care about it’s people, they care about getting what they need in the moment and moving on with no remorse once they change course. Don’t drink the KoolAid.

Explore other reviews about ZoomInfo

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
2d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
1.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Still some truly good people left.

Cons

Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

10
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ZoomInfo Response
2w
We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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