Amazing people, leadership, and culture - heavy workload - Anonymous employee ZoomInfo Employee Review

4.0
Jun 25, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I genuinely believe I work for the best company I could've found. There are so many intelligent people all striving to be their best -- it's an awesome environment to be in. This company is inclusive, takes care to allow for all kinds of perspectives, and is genuinely supportive. I trust my coworkers with things I don't tell my only family in some respects. I am also immensely proud of the company's leadership. Every decision made at the top is done with a 5-, 10-, and 20-year mission in mind. It's exhilarating to see new acquisitions and team growth to support the things we want to see happen in the short-term and long-term. I am encouraged to be myself, to be vulnerable, and to come to work with the goal of bettering my coworkers and peers. It's a ton of fun, and I am very happy.

Cons

There is a disconnect between those that are responsible for making high-level strategy decisions for internal process and those that manage teams directly. We are often left with a lot of work and no one else who can do it, which means we're left with the choice to work 10-hour days, ignore customers, or pass the buck to someone else. We are improving, absolutely, but we've lost a lot of good people on teams who couldn't handle the workload and the pressure to perform. We're keeping people who can handle immense amounts of negative pressure and not get beaten down, and we seem to be prioritizing emotional stamina over aptitude/intelligence.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
1d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
1d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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