Meat of the company is great, top-level is tiresome and dysfunctional. - Anonymous employee ZoomInfo Employee Review

2.0
Mar 17, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People, people, people. Not sure how such a group of friendly, down-to-earth people came to work at a place like this. Also, kind of an interesting concept and product to build, market, and sell.

Cons

Terrible, rotten commute unless you live in a town adjacent to Waltham. At times the seemingly rudderless corporate drift has an effect on the morale of lower-level managers and staff. CEO is brilliant and at times charming, friendly, and wise - but can be quick to change attitude and direction - and worse - staff. In the end, it seems as though things are always half-baked and never followed through to completion - the company is in complete fire drill mode all the time. In my 2 years there the VPs of Engineering, Sales, Marketing and even the company President were replaced. CEO values Engineering far over and above Sales and Marketing to the detriment of corporate growth. For instance, the company hired with pomp and aplomb a new Marketing VP for "branding" purposes but then turned around and showed them the door within a year. Viewing from afar it seems like things are a bit more on track nowadays - but beware, some corporate cultures never change.

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ZoomInfo Response
12y
Thank you for your review. We value opinions from current and former employees, and because of this type of feedback we’re on a much stronger path than we were a few years ago. Again, thank you for your review.

Explore other reviews about ZoomInfo

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
2d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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