Be Open to Change & Be Patient- It Will Pay Off - Customer Success Manager ZoomInfo Employee Review

4.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

1. It's very rare that a company like DiscoverOrg, who is growing at a rapid pace, still takes the time to listen to their employees. The executive team and senior leadership truly have an open door. If you are unhappy or you identify an opportunity for improvement and speak up, not only will they hear you but they will make changes. Key thing here is make your business case and speak up for what you want, chattering around everything you don't like will only keep you where you are and will not impact change. 2. The product continues to evolve for the better. What's coming down the pipeline with the new platform is a game changer. Because of our product and the team, we truly will be the next Salesforce, where everyone knows our name and everyone wants to work here 3. Always changing and getting better. My cons below are cons right now but are getting better little by little and I'm sure they won't be cons in the future.

Cons

1. While there is a ton of training, call coaching, and resources available to get better at your job there is very little opportunity to get your hands dirty while improving your craft and techniques in workshops or conference. There was just a Rise Women's Conference for sales people around the country. Opportunities like this would be amazing to network, learn, and improve your skill set. 2. Comp should be higher but we're getting there 3. Segments and account loads are still a bit messy but will get better

Explore other reviews about ZoomInfo

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Get stuff done culture. Really increased the talent density over time. Good people who genuinely care. Forward thinking on AI - most companies are not there

Cons

Pace can cause whiplash - but a lot of it is market conditions and the need to adapt

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

avatar
ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
See reviews by: Helpful|Rating|Date|All