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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Strong talent, but leadership gaps are impacting morale - Customer Success Manager ZoomInfo Employee Review

      3.0
      Apr 9, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The individual contributors on this team are incredibly smart, capable, and collaborative. There’s a lot of experience and insight across the group, and when people work together, the quality of work is strong. I’ve also seen examples of great leadership in other parts of the organization, which shows what’s possible here.

      Cons

      Leadership (team lead) on my team feels underdeveloped and overly focused on task management rather than people leadership. Many team leads appear to have been promoted without the experience needed to coach, mentor, or empower others effectively. There’s a heavy emphasis on output without meaningful recognition of impact, experience, or professional growth. 1:1s tend to be one-directional and focused on what’s not going well, with little constructive coaching or positive reinforcement. Public recognition and team encouragement are also lacking, which has taken a toll on morale. There’s minimal investment in team building or professional development unless initiated by individual contributors. Cross-functional collaboration is also inconsistent, with a noticeable “not my job” mentality that creates silos and friction. Performance Improvement Plans seem to be used more frequently than expected and can feel more reactive than developmental, which adds to the overall pressure rather than supporting growth.

      avatar
      ZoomInfo Response
      1mo
      Thank you for sharing your feedback. We appreciate your recognition of the talented people across the team and take your concerns seriously. For the past two years, we’ve run annual anonymous leadership surveys across all levels of people leadership to gather candid feedback and help shape development priorities, culture, and enablement efforts, and we plan to continue that practice. We’re also investing in leadership growth through a management master class series, executive coaching, and ongoing development opportunities. Recognition remains an important focus for us, both in terms of output and impact, as well as the creative problem-solving and activities that drive results. We are incredibly proud of the talent across the CSM organization, and supporting their personal development is a key part of how we measure success. If you'd like to discuss your concerns further please don't hesitate to reach out to me directly or to your HR business partner. – Whitney Littman, ZoomInfo VP of Customer Success

      Explore other reviews about ZoomInfo

      5.0
      May 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

      Cons

      At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

      avatar
      ZoomInfo Response
      2d
      Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
      4.0
      Jun 5, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

      Cons

      Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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