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Great place to work for but changes are coming - Relationship Manager Worldpay Employee Review

3.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved working at WP. Been here 9 years. Great for someone looking to work within the corporate world and climb the ladder.

Cons

Changes are happening. My role isn't the role I applied for anymore and has become more sales of products instead of relationships management. My portfolio isn't being looked after like it used to be because of pressure to sell them products.

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Worldpay Response
1mo
Thanks for your feedback, it's great to hear that you have loved working here and that you think there's lots of opportunity for career growth. We're always evolving and we're going through a significant change journey at the moment as we become part of Global Payments. We're sorry if this has meant changes to your role, but we hope you can have coaching conversations with your leader and create your personal development plan in Culture Amp to help you continue to grow and find a role with us that supports what you want to do next.

Explore other reviews about Worldpay

5.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture, exciting direction under new ownership

Cons

Internal bureaucracy can cause things to move slowly

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Worldpay Response
1mo
We're glad you're excited and you appreciate the culture here. We're on a transformation journey as we become part of Global Payments which means there has been a lot of change. Thank you for sharing your experience.
3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Originally, I had a strong manager who gave me room to lead in my own style and trusted me to operate with a high level of autonomy. When I needed guidance, they provided it, and they also included me in conversations and areas outside my immediate scope, which gave me a broader, more holistic understanding of the business. It was genuinely a great learning experience.

Cons

I was asked to take on a failing team after expressing hesitation and was assured—by both leadership and the incoming manager—that there would be no negative repercussions. I stepped into the role for the good of the company, but ultimately was terminated. There were clearly two different standards for managers, and I was held to a higher and inconsistent one. I consistently operated beyond the scope of my job description, but that effort wasn’t recognized or protected.

1
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Worldpay Response
1mo
Thank you for sharing your experience. We’re glad that you were able to get opportunities to lead, learn, and have visibility across the business with your previous manager. We’re also sorry to hear that your later experience didn’t reflect the level of support and consistency you expected. Feeling held to different standards or unsupported is understandably difficult and it’s not the experience we want for our people. We’re committed to improving leadership and over the past year we’ve introduced a new leadership development framework. This includes Coach to Win – a career experience for all of our People Leaders, to help set expectations and improve coaching and care. We appreciate you taking the time to share both what worked well and where we need to continue improving. Feedback like yours helps us create a more supportive experience for everyone.
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