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Micro management, unrealistic KPI's. Inexperienced managers, Poor leadership - Corporate Sales Representative Worldpay Employee Review

1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Quick onboarding, Local London offices. Guaranteed comms for 6 moths.

Cons

Worst payments company and management I've worked for in over 20+ years, The whole organisation is disorganised and have no realistic vision. Managers have very little experience in management and selling. Daily micro management and unrealistic KPI's in the corporate space. Toxic culture which sets of bad behaviours. Zero respect / care for the customer or staff. Out of date (double glazing) style sales methodology which may work in SME, Not corporate. Lower managers are scared and fear upper managers. Staff members look burnt out, depressed and unhappy. Don't be fooled by the recruitment drive, as this is constant with staff regularly leaving. Products are out of date, don't own anything as its all third party. Your encouraged to annoy customers by regularly chasing corporate clients for a contract in the large payments space, which have long sales cycles. Corporate sales is like SME sales, Churn. Managers will go out and chase/ call your pipeline in desperation for sales. Managers encourage signing anything, any way and step over anyone's toes in the process. Some senior leaders have moved across the business to avoid certain leaders and its evident. Mangers will encourage sales to sign a deal, when its not in policy or meets the credit risk requirements, just for a signature. Bad behaviours where sellers will re-sign clients already with Worldpay and claim fresh income or upgrade an old product to new. Third party integrators don't want to work with Worldpay. Leaders encourage you not to mention where deals come from, Keeping it secret amongst peers. I've had senior leaders attend multimillion pound sales calls with Zero input during the call adding no value or expertise. Staff members that have been in role for over 10 months are still awaiting passing probation leading by fear. Those that do pass probation, are not informed in a timely manner and treated differently against others. Shocking language and sub conscious bias used towards staff members of different ethnicity / language and how they speak. Leaders will make inappropriate comments in front of other staff members unaware its unacceptable. Staff are repeatedly called out live for not being on camera, wither driving, on road or in a hospital. Highly unprofessional.

Explore other reviews about Worldpay

5.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture, exciting direction under new ownership

Cons

Internal bureaucracy can cause things to move slowly

avatar
Worldpay Response
1mo
We're glad you're excited and you appreciate the culture here. We're on a transformation journey as we become part of Global Payments which means there has been a lot of change. Thank you for sharing your experience.
3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Originally, I had a strong manager who gave me room to lead in my own style and trusted me to operate with a high level of autonomy. When I needed guidance, they provided it, and they also included me in conversations and areas outside my immediate scope, which gave me a broader, more holistic understanding of the business. It was genuinely a great learning experience.

Cons

I was asked to take on a failing team after expressing hesitation and was assured—by both leadership and the incoming manager—that there would be no negative repercussions. I stepped into the role for the good of the company, but ultimately was terminated. There were clearly two different standards for managers, and I was held to a higher and inconsistent one. I consistently operated beyond the scope of my job description, but that effort wasn’t recognized or protected.

1
avatar
Worldpay Response
1mo
Thank you for sharing your experience. We’re glad that you were able to get opportunities to lead, learn, and have visibility across the business with your previous manager. We’re also sorry to hear that your later experience didn’t reflect the level of support and consistency you expected. Feeling held to different standards or unsupported is understandably difficult and it’s not the experience we want for our people. We’re committed to improving leadership and over the past year we’ve introduced a new leadership development framework. This includes Coach to Win – a career experience for all of our People Leaders, to help set expectations and improve coaching and care. We appreciate you taking the time to share both what worked well and where we need to continue improving. Feedback like yours helps us create a more supportive experience for everyone.
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