Pros
Absolutely wonderful colleagues, and within the customer service group team work is genuinely great and colleagues are friends with each other. The pay is reasonable for people who view this job as a easy 9-5, but if you don't consider yourself to be skilled with multiple softwares and systems, it can be challenging. Many people have quit because the substance expertise needed was too much for them. Working in the financial industry also lets you truly help people: there is nothing like preventing a customer from losing tens of thousands of euros to fraudsters, or saving someone's Christmas shoppings by finding out why their account doesn't work at the cash register. If you are good at closing sales over the phone, you can get an easy 150€/month extra on top of base salary. In 2023 the base salary is 2300-2500€/month. Do not expect to grow into a sales professional in this job though, because the coaching systems are quite ineffective and frankly not very motivating. Overall a very OK job along studies, or for a few years.
Cons
Your direct manager being good or bad is quite a coin toss. There are some managers who are very arbitrarily strict and visibly anxious about reporting the best possible statistics to their own higher-up managers. On the other hand there are some managers that see Customer Advisors as individuals and are interested in growing together and making customers satisfied, which is wonderful. I have seen some people get written warnings despite being compliant with company policy, and also employees being praised even though it's clear the employee in question is not the right person to be congratulated. There are however really nice processes in place to reward people for good efforts, though they revolve only around sales related targets and not customer satisfaction for example. But please do not be misguided, this is a SALES job with an additional strict requirement for measured productivity and subject expertise. It did not used to be like that.