Daily Sales Merchandiser - Site Merchandising Wayfair Employee Review

1.0
Mar 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Free Snacks; Lax Dress Code (except seeing people wear Lulu Lemon running leggings never gave me a professional impression); Location

Cons

You've probably heard the phrase "everyone has to have one bad job," and if you're still looking for that placeholder in your career development apply to this role now (and I promise you ,this role will be open because employees are in and out faster than a revolving door.) Pay- The starting salary of 35k is a joke, but beyond that this team will overwork you well beyond the 40 hours that you are cheaply being paid for. I used to work about 9 hour days without more than 20 minutes for a break on a good day. Wayfair will not pay you over time for these hours, but management will surely give you dirty looks if you're the first one leaving the office (despite the fact that you were the first one in the office and sat for 9 hours straight.) Also, regarding bonuses you would think that all of this hard work would be paid off during the bi-annual bonus periods but you're wrong to assume so. Each employee has to fight for their bonus, fight for themselves and "kindly" against their coworkers. This fosters a GREAT "team" environment... The actual job- I'm really sure that this role could have actually been successfully done by a trained chimp. In the simplest way of explaining, this role involves data entry and monotonous routines of mindlessly running scripts and copying and pasting. This role requires you to do the same thing over and over again all day, every day. There is nothing intellectually stimulating about this role, so if you've never been the brightest crayon in the box, this job is perfect for you. The company culture- Terrible. First off, I've read that to work for a company and be happy there you should be proud of said company, and have trust in that company. I believe in these two criteria because Wayfair did not satisfy either for me, explaining why I was so miserable here. I've had the opportunity to speak with Niraj a few times, and every time I can't help but think that he sounds like a terrible salesman, trying to convince anyone who is listening that Wayfair is great. There is something in him that is extremely untrustworthy and I will not be surprised when that instinct is validated when he screws over everyone working for and invested in the company. Also, my department team consisted of women in their early 20s, all ready to get married, seriously. This demo really represents the job itself. These women are here to come and do their jobs, get their pathetic paychecks and have no career ambition at all. Even as team members are trying to advance within this department, I can hardly see how this skill set would be transferable to any reputable company. Our team did not use any of our "pod allotment" (money given to each team each month to sponsor team outings) and spent no time getting to know each other. If you join this team be prepared to talk about weddings and the bachelor.. I have been asked by so many people about Wayfair, and all I can say is seriously don't apply. There are better companies (pay, culture, experience, opportunity) out there. Everyone applies to Wayfair because they over recruit and underpay, but these qualities should be deterring factors. Ask yourself why are they underpaying, and why over recruit? Why aren't they paying deserving people and being selective about the employees here.. If I had asked myself these questions I would have never been apart of this company. (worked here for 9 months)

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and learn a lots here

Cons

Nothing in my mind should mention

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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