Disorganized Mess - Anonymous employee Wayfair Employee Review

2.0
Apr 17, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work - life balance Work from home flexibility Some great people on the team Beer and snacks in the office Employee discount

Cons

There is a reason that there aren't many women in engineering at Wayfair. Females are regularly passed over for awards and recognition for the work they do, with male coworkers often given credit when they may have only had a peripheral involvement, if any at all. Other people getting credit for your work is pretty common place, as I just watched in a meeting knowing someone else did the *entirety* of the work and some new hire that just put a file in place got credit for it. Some groups are hostile to females, ignoring them in meetings and only listening when male members of the group repeat verbatim what the woman just said. During promotion season, they promote and give raises to people who take credit for other people's work while not recognizing the people who actually are doing the work. When the workhorses leave because they are rightfully angry, nobody takes over what they were working on or maintaining, leaving things in shambles. This makes the tech stack frequently end up in a state where people have to scramble to upgrade or fix the software in use, as people are forced into fixing it. They just obliterated the entire SRE organization with a re-org just before a big event, leaving that entire team wondering what they should and shouldn't be working on, saying they'd fix it after the event. After said event, many still do not know what they should be working on, who they report to, or what organization branch they're in. People are angry and some are looking for new jobs. SRE was frequently blamed for "blocking" things by the software engineers. The truth was that when they were tasked with the "janitorial" things the SWEs didn't want to work on, they were reliant on other groups who ignored their ticket queues or caused other time sinks out of SRE's control. Because upper management doesn't actually figure out the root causes for issues, they just took the SWEs word for it, and now we're in this disasterscape. Nobody wants people to pay down tech debt, and if you try you are dinged during your performance review for it. You are also penalized during review time for doing things like code reviews that allow other people to move forward doing deploys, so nobody will do them unless hounded. There are programs like "horizontal mentoring" in place in lieu of doing formal training with vendors, as the company seems unwilling to pay for it. The internal training resources are outdated, not actually useful, limited in scope and sometimes flat out wrong. On boarding is terrible. People are thrown in and told "just read the code, it will tell you everything" which is lazy speak for "I don't want to write documentation." When you ask questions, you get dinged in your performance review for it.

Explore other reviews about Wayfair

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a place where I learned more in 5 years than any other place. I was surrounded by the smartest people I know all in one place that were working to solve tough problems. The internal mobility consistently put me on a learning curve setting me up for my current expanded scope. Just look at the number of director alums that have left for big jobs - its a great place.

Cons

Wayfair is not for everyone. The performance culture is real and expectations are high. For me, it worked but I know it can be stressful for others.

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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