The Good, the Bad, and the Ugly - Bra Specialist Victoria's Secret Employee Review

3.0
Apr 9, 2009
Recommend
CEO approval
Business Outlook

Pros

I would say that some of the best reason's to work at Victoria's Secret would be getting all of the free bras / fragrances that do come out. I get along with most of the people that I work with, and we are somewhat like a family.

Cons

With a staff of mostly females there is gossip. At my store there is a constant change in managment at least every year or so. The associates are treated very poorly, expecially people that have been there for a while. We are forced to push credit cards, and sales on customers, which eventually leads many of them to feel rushed, or like we only want their money (which I have been told by many customers who come back to see me). I was promoted but was paid the same as some associates if not less. Management if VERY poorly trained, where there is times associates know more about what is going on than management. As much as they say your hours are based on your performance, that isn't correct at all.

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5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy retail job for beginners

Cons

long and slow hours at times

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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