Sucked my soul day by day - Store Manager Victoria's Secret Employee Review

1.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

VS inflates your salary and gives you amazing monthly bonuses so that you will never leave and to do so would have to take a pay cut! If you resign, they will throw money at you always. If money is important to you, this is the place to be!

Cons

Everything comes with a price. There is a reason this company pays so well, you will be miserable. Executives don't treat store leadership with any respect, that is if you even get a store visit or even a phone call for that matter. No one is thankful for a job well done. The only focus is visual (which doesn't cater to the customer VS is trying to attract) and selling. Sell everything, no excuses, it doesn't matter that we have no sizes or product. Associates are us less unless they are selling 250 an hour, if they're not, they are not the right fit even though they could be the kindest, hardworking person you have ever met. The company is struggling to get in line with other retailers like aerie and claims it wants to be nothing like them, because they are the all powerful Victoria's Secret, but yet all they sell now is bralettes. They are losing a lot of customers due to poor breath of product, offensive marketing, taking away coupons, swim, catalogues and no one seems to have a plan. The shoplifting is horrendous, everyone knows they can just walk out with bags of product and no one can do anything. The company is too cheap to provide security and they are taking a stance to not focus on LP and treat each customer equally when that's just not the case. Most leaders in this company are what you would expect, pretentious, snotty girls who wouldn't push a broom to save their life.

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5.0
Jun 1, 2026
Recommend
CEO approval
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Pros

Free products or heavily discounted

Cons

Sometimes there cattiness with all the girls working together

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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