Compensation above the industry average - Manager Victoria's Secret Employee Review

3.0
Nov 15, 2008
Recommend
CEO approval
Business Outlook

Pros

It's exciting to work for a brand that customers love so much. The company also promotes work life balance as most of the senior leadership are women with children who need to leave work early to be with their family. Compensation also seems to be above what other retailers offer for similar jobs.

Cons

I find that the company does not always have the best processes in place - I feel it's very entrepreneurial compared to other large companies I have worked for in the past - also, there are frequent reorganizations where people change jobs from one day to the next or are laid off because their position has been eliminated.

Explore other reviews about Victoria's Secret

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Free products or heavily discounted

Cons

Sometimes there cattiness with all the girls working together

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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