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      Verizon

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      Verizon reviews

      Horrible company - Customer Service Representative (CSR) Verizon Employee Review

      1.0
      Jun 27, 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits is the only pro

      Cons

      Pay is terrible for the responsibilities you take on, systems constantly crash then you are told to lie to the customer that are systems are updating when they are not, you can never find anyone for help, if you have to call out for the day you have to call a number that have hold times over a hour, departments hang up on you constantly, again takes 30 minutes to find a supervisor for assistance. Good luck to anyone who works there. It’s is mentally and physically draining. Verizon does not care about their employees. Also all the perks we once received have all been taken away. TERRIBLE COMPANY

      avatar
      Verizon Response
      3y
      Hello, thank you for your candid feedback. We believe that every employee does, in fact, matter. Keeping our commitments to each other is our strength. We go to great lengths in order to promote a culture of respect and trust to one another, and doing so by communicating openly, candidly and directly. We appreciate your genuine feedback, and want you to know that we hear your concerns.

      Explore other reviews about Verizon

      5.0
      Mar 15, 2026
      Internal audit consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the company. Great culture. Flexible work balance life.

      Cons

      Went from remote to in-office 3 days a week.

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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