Verizon Wireless has great benefits and is a stable company but the leadership is awful and favoritism is very evident. - Coordinator, Customer Service Verizon Employee Review

2.0
May 15, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits don't' get any better. tuition assistance, a top of the line matching 401k, health and dental.

Cons

My main complaint is the incompetency and unfairness of the direct leadership team. I often wonder how they. What I mean are the direct team leads and supervisors. It seems as if they are more concerned with the fact that they are a "supervisor" than they honestly do for their team. They are never there when you need them and only see them when they have to let it be known that they are supervisors.

Explore other reviews about Verizon

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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