Awful - Customer Service Representative Venmo Employee Review

1.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

The company is trying to grow at a rate they cannot support, making a completely overwhelming experience for those at the bottom. There is no plan in place, our job responsibilities change constantly and there is no end it sight. All of Support feels very burnt out and very abandoned by our leadership. I would not advise working here.

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5.0
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Pros

Great corporate benefits! Sabbatical, etc

Cons

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4.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

People care about the product immensely. Also, WFH 100% is really great as an option.

Cons

PayPal's senior leadership is absolutely clueless on how to move the product forward or grow the company, and this kills the I credible Venmo team's work velocity considerably. Senior leadership also thinks inserting ads everywhere is somehow helpful for the Venmo brand and company as a whole. They (PayPal) just removed sabbatical PTO. Horrendous idea.

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