Smoke and Mirrors - Technical Support Agent Venmo Employee Review

2.0
Aug 26, 2017
Recommend
CEO approval
Business Outlook

Pros

PayPal benefits and great co-workers. They have a vision. The app is popular enough. I've already given my letter of resignation.

Cons

Inexperienced leadership and extreme micro management makes the culture feel like a prison. Compared to other payment apps, Venmo has more catching up to do. I wouldn't be surprised if PayPal dissolved the company

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5.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great corporate benefits! Sabbatical, etc

Cons

Lean team, but great place to work

4.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

People care about the product immensely. Also, WFH 100% is really great as an option.

Cons

PayPal's senior leadership is absolutely clueless on how to move the product forward or grow the company, and this kills the I credible Venmo team's work velocity considerably. Senior leadership also thinks inserting ads everywhere is somehow helpful for the Venmo brand and company as a whole. They (PayPal) just removed sabbatical PTO. Horrendous idea.

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