Pros
Frontline people and managers are amazing, people really come to work to try to provide an amazing experience and product Ski perks are great, and allow for easy access when employees can get out to use them Opportunity to work remote has been great for those who are more than 50 miles away from the corporate headquarters Pay is good
Cons
Executive leadership is extremely top-down and communicates poorly to resorts across North America, creating issues between resorts and the service centers trying to help them. The front-line leader perspective from those closest to the work is often overlooked or not taken into consideration. "Data-driven" is an obsession and at times leads corporate leadership down trails that overcomplicate processes and programs, making organizational learning nearly impossible and tracking of the data they ask for extremely difficult Back and forth on policy and programs such as eliminating "New Direction" that allowed all corporate employees to work remotely and investing in people, impacting many who committed to Vail after the COVID pandemic and now have to return to the office or find employment elsewhere. Poor buy-in to employee development and poor handling of internal options for corporate layoffs. Everyone can explore options they find interesting, but no effort to actively help place impacted employees into alternate roles.