Being treated like crap in one of the most beautiful places in America. - Season Pass Sales Agent Vail Resorts Employee Review

2.0
Aug 29, 2008
Recommend
CEO approval
Business Outlook

Pros

You get a free pass... That's really the only reason to work there. You also get subsidized housing (if you get there early) but much of the housing is disgusting and almost unlivable. That said, you are working in a beautiful place with fun (if incompetent) people. Feedback is direct but actual recognition comes in the from of gift certificates and du-rags.

Cons

The pay is awful. You can't get OT. Promotion is limited and based on seniority, not skill. The low level management is largely miserable and incompetent. You will not get to ski and ride nearly as much as you want. There are no opportunities for raises. There is zero flexibility in scheduling.

Explore other reviews about Vail Resorts

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun job. Great coworkers. Great benefits including ski pass

Cons

You are expected to work holidays

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Most people are smart, passionate, and enjoyable to work with and be around. - Fairly frequent opportunities for development and advancement through the internal job board. - Nice perks if you're into skiing or riding.

Cons

- There's an unspoken expectation to regularly work significantly more hours because the majority of employees are very passionate about the ski and ride industry, which isn't great for work life balance. There's not much down time either; you're either hustling in season or hustling to prepare for the next season. - Climate change poses a significant threat to the future of the company. The season pass model mitigates some of the impacts, but not as much as senior leadership asserts. And, since bonuses are tied to company results, you can end up working super hard all year and still end up getting half of your bonus target due to uncontrollable weather conditions. - The culture has taken a serious hit since enterprise transformation work began. Lots of people are constantly stressed out and the atmosphere in the office is depressing. - Most of the time, it feels like senior leadership makes decisions in a vacuum without consulting any of the people that would be responsible for the downstream work associated with the decision. For example, I've seen senior leaders decide on a savings target multiple times without consulting the experts, who then have to scramble to figure out how to make it work. It creates chaos and negatively impacts morale. - This organization has a wordsmithing problem. I've never worked at a company that spends such an inordinate amount of time on the framing of a message compared to the actual substance of the message.

3
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