Epic? Not so much. - Anonymous employee Vail Resorts Employee Review

2.0
Feb 17, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-I'm paid to be on skis at a renowned mountain. -The majority of people in my department are responsible, loyal, friendly and driven. I'm proud to be a part of the team. -My immediate supervisor is refreshingly grounded and qualified for his position; he genuinely cares about his employees and pushes to implement ideas brought forth by us. -The department we coordinate with is composed of serious professionals who (mostly) appreciate the work we do for them. -Good people can be found among every other on-mountain department: food and beverage, security, lift operations, mountain hosts and ski school.

Cons

Our mountain reeks of corporate inefficiency. Disorganization, unfair pay, maddening bureaucracy, unethical behavior, high turnover and pathetic hiring standards degrade the work environment as well as the product we're pushing at a laughably high price. The department I work for is plagued by illogical protocol mandates delegated by distant office-dwellers that severely limit our functionality and overall effectiveness. Furthermore, the vast majority of input from us - the people on the ground every day - goes ignored beyond our supervisor and the lead of the department with which we coordinate, resulting in failed and/or stupid practices being kept in place. For what we do, our compensation is insulting. Unfortunately, I don't imagine this will ever change, as Vail has demonstrated that it fully embraces the notion that employees are dispensable and thus can be paid only enough to survive: a policy that allows for irresponsible burnouts and foreign man-children from wealthy families to be found all over the mountain. Stemming from this indifference is perpetual instability within most on-mountain departments which causes confusion, inefficiency, and substandard results; however, upper management can't seem to identify the relationship between constant turnover and sub-par numbers. To them, we're simply not trying hard enough.

Explore other reviews about Vail Resorts

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The managers were really cool and the work was fun. Pretty relaxed environment.

Cons

It was cold sometimes and long hours standing but that was all in the job description and we got jackets.

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Most people are smart, passionate, and enjoyable to work with and be around. - Fairly frequent opportunities for development and advancement through the internal job board. - Nice perks if you're into skiing or riding.

Cons

- There's an unspoken expectation to regularly work significantly more hours because the majority of employees are very passionate about the ski and ride industry, which isn't great for work life balance. There's not much down time either; you're either hustling in season or hustling to prepare for the next season. - Climate change poses a significant threat to the future of the company. The season pass model mitigates some of the impacts, but not as much as senior leadership asserts. And, since bonuses are tied to company results, you can end up working super hard all year and still end up getting half of your bonus target due to uncontrollable weather conditions. - The culture has taken a serious hit since enterprise transformation work began. Lots of people are constantly stressed out and the atmosphere in the office is depressing. - Most of the time, it feels like senior leadership makes decisions in a vacuum without consulting any of the people that would be responsible for the downstream work associated with the decision. For example, I've seen senior leaders decide on a savings target multiple times without consulting the experts, who then have to scramble to figure out how to make it work. It creates chaos and negatively impacts morale. - This organization has a wordsmithing problem. I've never worked at a company that spends such an inordinate amount of time on the framing of a message compared to the actual substance of the message.

4
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