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Universal Studios

Part of NBCUniversal

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All That Glitters Isn't Gold - Merchandise Associate Universal Studios Employee Review

3.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Fun environment. I loved meeting people from around the globe, and working in a fun environment in a Customer Service capacity.

Cons

My chief complaint would be the way management treated their employees. In order to qualify for medical benefits, you had to work a certain number of hours, for a certain amount of consecutive weeks, months, etc. And as you were about to qualify, they would purposely cut back your hours so that you'd have to begin the process all over again. After 16 months I finally qualified for benefits, only after complaining to personnel that my benefits had not been processed yet. A very poor way to promote employee retention.

Explore other reviews about Universal Studios

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Free tickets, coworkers are fun,

Cons

Management may be dodgy and manipulating

4.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

They are very helpful when it comes to your growth in the company. Benefits are good and pay is decent! Also why weekly pay and you can come in for hours if needed

Cons

Shifts can be short at least at my venue. The longest shift you’ll have is 8hrs, minus your lunch about 7.25 hrs. Sometimes you get shifts of 5hrs. Part timers don’t really get much benefits besides health and park tickets. No pto , no bereavement etc.

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