Lots of empty promises... - Lead Prestige Consultant Ulta Beauty Employee Review

2.0
Jun 15, 2011
Recommend
CEO approval
Business Outlook

Pros

-25% off discount (sometimes 30% for a week during holiday season) -Discount on salon services -Gifts With Purchases are also available to employees -Clientele not as knowledgeable compared to department stores. Easier to have larger sales. -Return policy extremely strict (might be a Con for clients). -Brand representatives are extremely generous with gratis.

Cons

-Only managers get the holiday/yearly sales bonus. -Was "promoted" after three months, but never saw the promised pay increase. Pressed the issue further, and there was no record of it. -Had a family emergency and left early one day. Left a message for manager next day saying I would be out-of-state, and she calls me while my father is in surgery asking when I would be back to work. NO WORK/LIFE/BALANCE -Management didn't inform employees about PTO expiring at the end of the year. PTO doesn't roll-over to the next year. -I was the only full timer, besides the Prestige Manager, and they cut my hours down to 20 hours for three consecutive weeks. Promptly quit.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Indoor facilities, no extreme weathet

Cons

Micro managing was an issue at times

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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